LEARN HOW TO GET THE MOST LIFE OUT OF OUR PRODUCTS
We recommend trimming the wick to around 1/4" in length before each time you light your candle, following the first burn. Our wick trimmers make this easy, and catch the trimmed piece of wick before it can fall into your candle. This helps keep the flame small and controlled, and extends the duration of the burn. Once the wax pool has reached the edge of the vessel, we recommend extinguishing the flame and allowing the wax to re-solidify. As the wax cools, it will still release scent. Following these recommendations will help extend the life of your candle and allow you to spend more time with it. Remember, always burn within sight on a stable, heat-resistant surface, away from children and pets. Keep the wax pool free of debris.
Tunneling sucks. Though often caused by extinguishing a candle out prematurely, the truth is, it can happen for any number of reasons. Thankfully, it's not the end for your candle. You can use a hair dryer or other kind of heat source to melt the extra wax and dump it out into the trash (do not dump it into a sink). Once you've gotten the wax level to about 1/4" below the tip of the wick, go ahead and let it cool. Next time you light it, just make sure you let the wax pool reach the edge of your vessel, and you should be good to go.
After having your diffuser going for a few weeks, you may notice that the amount of fragrance it releases is somewhat diminished. That is completely normal! Thankfully, there is a simple fix. Simply take the reeds out of the vessel, flip them over, and put them back in. Do this once every 7 days. You'll get a burst of fragrance, and by reversing the flow of diffusion, you've helped extend the life of the reeds. When you finally stop noticing the fragrance even after flipping your reeds, don't worry. We sell refills, which come with a new set of reeds to help refresh your space.